Terms & Conditions

GENERAL INFORMATION

Our Number One priority is fanatical customer care, and our guarantee is that you will be satisfied with your order. Our goal to make sure your time with us is informative, friendly and efficient.
Production Time:
Most engraved orders, for average quantities, are produced anywhere from 1 to 5 business days. Some products/orders will require longer lead times, 5 to 15 days depending on size of order and stock availability. If deadline delivery is required, please clearly mark in hands date along with exact ship method on all orders. Rush charges may apply. Contact us for final quote. Production time starts after approval of final PO, receipt of workable artwork, written proof approval (if applicable) and credit clearance. Contact for production time of large quantity orders. All orders are subject to availability.
Rush Service available from same day to 3 day production.
Acceptance of Orders:
All orders will be accepted based on standard terms and production times. Any deviation from stated terms will need to be pre-authorized. A first proof will be provided at no charge.
Cancellation Charges:
Sometimes we are able to cancel an order before any work has begun with no problems. Please reply to your order confirmation ASAP and ensure order# is in the subject line. We will reply via email to confirm. Sometimes, $25 plus cost of all work in progress up to that point, plus 10% to 20% restocking fee may apply. May also apply to color or item changes.
Changes to order:
All changes must be made in writing (reply to your order confirmation email ASAP and ensure order# is in subject of email) and depending on order progress you will be billed for what has already been engraved.
Personalization:
Subject to $1.00 to $0.60 running charge, depending on item and quantity. Lists should be provided in excel, word or plain text format. No additional cost for personalization on awards. Matching up multiple variables is a higher charge (eg, different names to different colors or different names to different logos).
Overruns/Underruns:
Due to the nature of custom printing, we reserve the right to ship 5% over or under the amount ordered and bill accordingly.
Payment Terms:
Standard terms for new accounts is Prepaid. Alternatively, 50% deposit or payment terms with approval, contact us for credit application. We accept Visa, MC, Amex, Discover, Paypal, Apple Pay, PO, check. Established accounts will be given Terms on a case-by-case basis. Finance charge of 1 ½% will accrue for past due balances.
Prices:
Prices are subject to change without notice. All prices are USD.

Custom Quotes:
As a manufacturer, we are able to modify existing products to create new ones. Call for quotes.
Proofs:
Proofs are provided for orders over $250 or that need a mockup to confirm engraving. Production time starts after requested / required proof approval has been received by Masohhutcreative. To request a proof on your order, just check the “REQUEST MOCKUP” when ordering on the basket page.
Pre-Production Sample/Proof:
Available with confirmed orders for cost of item plus cost of freight. Add 1-5 days to production time. Spec Samples available at price of item + freight cost. Shipping 3rd party is available. Random samples and blank samples also available.
Preorder Mockups:
Preorder mockups/virtuals are available upon request. Email your request with item name, #, color, and all engraving info. Complicated art may require order in place or make ready fee.
Returns:
Merchandise found to be incorrect or defective due to masonhutcreative.com error will be replaced or rectified at no additional cost. All claims must be made within 30 days of receipt of merchandise. No returns will be accepted without prior authorization from Masohhutcreative.
Claims:
All claims regarding damaged or missing boxes should be made with carrier. All claims must be made within 30 days of shipment. All shipments are shipped FOB our facility in ‘Wadsworth, Ohio. Customer assumes responsibility for shipment after it leaves our facility. Insurance is available at customer request.
Guarantee/Warranty:
If you are not completely satisfied with your promotional product purchase, we will replace, credit, or refund your order (may require return of goods). We will warrant the quality and performance of all products to the direct purchaser only. The product warranty is limited to the quality, performance, and defects of any product. Any product supplied by us is not for use by children or animals. In the event where our product is defective in material or workmanship, the product will be replaced or refunded under our sole discretion. Any such claims must be made to us in writing within 15 days of shipment date. Our liability is limited to the invoice amount only.
Right to Promotion:
Unless specified in writing at time of order is placed, we reserve the right to use any item we produce for display and promotion.
Logos Displayed:
Logos or trademarks displayed on products in our catalog and in this website are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies the logos or trademarks represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design.
Setup Charges:
Because of our efficient processes and systems, masonhutcreative does not need to charge setup fees in most cases. Any custom, new or customer supplied item will be charged a minimum of $25 setup fee.
Shipping:
Orders are shipped FOB Wadsworth. Customer assumes responsibility for shipment after it leaves our facility. Shipping cost is billed and added to invoice. Orders are normally sent UPS Ground, unless otherwise noted. Insurance is available at customer request.
Split Shipments:
When the total order is shipped at one time to multiple destinations, a $5 charge will be added for each destination after the first. Int’l shipments add $20 per location after first.
3rd Party Shipping:
UPS and Fedex 3rd party is available for no charge.
Trademarks & Copyrights:
IN ORDER TO USE A DESIGN, YOU MUST HOLD THE NECESSARY LICENSING AND COPYRIGHT TITLES. It is assumed by factory that artwork submitted for engraving is being used in full compliance with all applicable laws regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringements of trademarks, copyrights, patents and personal rights. Customers will assume complete responsibility to obtain permission for reproduction of logos, trademarks, patents & copyrights. By agreeing to print any submitted artwork, masonhutcreative.com will not be held liable under any circumstances.
Artwork:
Please see artwork specifications for detailed info. Artwork should be submitted in vector format for best results (.eps, .ai, .cdr), in addition 300dpi black and white .jpg or .tiff are sometimes workable.
Product Disclaimer:
Colors may vary product to product and order to order. Carabiners are not for load bearing purposes or climbing.
Masonhutcreative, LLC, is subject to approval or disapproval of any order and can, at its discretion, cancel any order it deems to fall under any of the categories below: Containing profanity, vulgarity of any sort, nudity, inappropriate, crude, violence, either real or implied. Masonhutcreative is the sole decision maker on what is and is not vulgar and what will constitute a canceled order.
All prices are on USD.

Terms of Service

Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using the https://www.masonhutcreative.com Website (the “Website”) operated by (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.
Purchases:
To effectuate a purchase, you will be asked to supply your credit card number, expiration date, CCV, billing address, and shipping address.
All payments shall be processed immediately through a third party service. We are not responsible for the retention or safety of your billing information that is collected by the third party service.
You hereby represent and warrant that: (i) you have the legal right to use any payment method(s) in connection with any purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product or service availability, error(s) in your order, or for any other reason.
We have the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. If fraud or an unauthorized or illegal transaction is suspected, we have the right to contact law enforcement to report the above actions and to provide your information.
Refunds:
You may receive a refund only within 30 days of your purchase.
We offer refunds only upon the satisfaction of the following conditions: defective items only.
Accounts:
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. You can terminate your account by doing the following: by visiting the website.
Prohibited uses:
You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following
Impersonating or attempting to impersonate masonhutcreative, LLC or its employees, representatives, subsidiaries or divisions;
Misrepresenting your identity or affiliation with any person or entity;
Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability; Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website; Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose; Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website; Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack; Otherwise attempting to interfere with the proper working of the Website; Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE
THIS WEBSITE IS PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
Availability, Errors and Inaccuracies
We assume no liability for availability, errors, or inaccuracies in the information provided on this Website. We may experience delays in updating information on the Website and in our advertising on other websites. The information, products, and services found on the Website may contain errors or inaccuracies or may not be complete or current. Services may be incorrectly priced, described inaccurately, or unavailable on the Website, and we cannot guarantee the accuracy or completeness of any information found on the Website. We expressly reserve the right to correct any pricing errors on our Website.
We make no representations about the suitability of the information, products, and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by us. We disclaim all warranties and conditions that this Website, its servers, or any email sent from us are free of viruses or other harmful components.
DAMAGES AND LIMITATION OF LIABILITY
IN NO EVENT SHALL MASONHUTCREATIVE, LLC BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF MASONHUTCREATIVE, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF MASONHUTCREATIVE, LLC.
Links to Third-Party Sites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Intellectual Property
All contents of this Website are ©2021 Masonhutcreative, LLC. All rights reserved. Website, and all content and other materials on this Website, including, without limitation, all logos, designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, ” Content “) are the proprietary property of Masonhutcreative, LLC and are either registered trademarks or trademarks of Masonhutcreative, LLC in the U.S. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. We are not responsible for content on websites operated by parties other than us.
If you are aware of an infringement of our intellectual property, please let us know by contacting us at info@masonhutcreative.com.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright or other intellectual property rights of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to info@Masonhutcreative.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”. Our copyright agent is Josiah Callo. The following is his/her contact information:
info@Masonhutcreative.com | 330-612-1329
You may be held accountable for damages (including costs and attorneys’ fees) for any misrepresentation or bad-faith claims on the infringement of any Content found on and/or through the Website on your copyright.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. To report that your intellectual property rights have been infringed upon, please email us at info@masonhutcreative.com and include the

following information:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
Governing Law, Severability, Dispute Resolution, and Venue
These Terms shall be governed and construed in accordance with the laws of USA County, Colorado, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have had between us regarding the Website.
Any controversy or claim arising out of or relating to these Terms and Conditions including, without limitation, the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Ohio.
Changes
We reserve the right to amend this policy at any time without any prior notice to you.
Questions
If you have any questions about our Terms and Conditions, please contact us at info@masonhutcreative.com.